Palm Court Hotel

I liked how helpful and friendly the staff were. Even though the receptionist was engaged on a call when we arrived, her colleague quickly came over to help us start our check in. The receptionist explained when breakfast would be available, their dinner dining options, WiFi, room facilities and answered our questions. When we were leaving, Emma, the receptionist, offered to assist us our car with our luggage. That was very kind. The restaurant catered to our nutritional requests. The room was of a high standard. Located on the top floor/loft floor of the hotel. The big roof window was easy to open/close and offered a nice breeze during our warm summer weather. We could tell that thought had been put into the decor and arrangement of the room, with each bed having several pillows to choose from, modern wall coverings, plush carpet and a well stocked mini bar. I particularly liked that the shower was (a) simple to use with one dial for temperature and another for pressure and (b) the shower head was on one wall and the controls on the opposite wall, allowing us to set pressure and temperature and avoid being soaked/frozen/scalded when doing so. This was well thought out and considerate for guests. The restaurant team were organised and well coordinated, and food well presented and tasty. There was a wedding on when we attended but there was no noise or disturbance for our stay or sleep. There was ample car parking. We were delighted when we arrived to see lots of guests on their sun terrace enjoying themselves. We knew we had chosen a good hotel.

The facilities were excellent. The food was good. More importantly the staff from the receptionist , bar staff and breakfast waitress all seemed really happy and engaged in working in this hotel, a rare experience having stayed in many hotels over the years. The management team clearly are doing something right. We'll done. Beverley is a very busy lady she seemed to make sure that everyone was happy and they were looked after

The hotel was beautiful, and the room very comfortable - the bed especially. The email in the restaurant was delicious and would go again for food even if not staying at the hotel. Staff were very friendly and helpful.

Location excellent for city centre access Staff are very friendly particularly staff on reception Within the hotel there is always the option to use the bar area in order to purchase coffee and tea as well as alcoholic drinks The rooms are comfortable and exceptionally clean

Room: The ensuite was ultra-modern and superb. The bed was extremely comfortable and the room was superbly equipped. The furnishings and fittings were modern, tasteful and created a cosy feel. The breakfast was delicious.